01204 300 612 
Installation 
Job Title: Reactive Maintenance Manager 
Salary: £30,000 - £32,500 
Location: Trafford Park, Manchester 
Hours: 9:00am - 5:00pm  
click here to read full description 
 
Line Manager: Maintenance Program Manager 
 
Harvey McQueen are extremely pleased to be looking for a 'Reactive Maintenance Manager' for a HUGE successful company based at Trafford Park, Manchester. 
 
The company is an award-winning retail display services company providing a range of services to support retail marketing activity throughout the UK, Europe, Middle East, India and Africa. 
 
Due to their continued growth, we are looking to recruit a talented Reactive Maintenance Manager who will head up our dedicated team to deliver international retail maintenance services. 
 
Nature and Scope: 
 
The role is responsible for handling on-demand maintenance services taking cases from issue diagnosis to on-site resolution within SLA; this will involve understanding the technicality of the display fault, identification of resolution and managing engineering visit and fulfilment services through to execution. 
This role reports directly into a Maintenance Program Manager (MPM) & works closely with a team of Maintenance Coordinators (MC). 
 
Principle Accountabilities: 
 
• Fixture technical diagnosis, problem solving and directing project stakeholders. 
• Liaison with internal warehouse team for spare parts fulfilment and logistics, advising on stock inventory and management. 
• Liaison with maintenance coordinator for instruction and management of store visit execution and reporting within client SLA. 
• Contract cost management 
• Utilising multiple IT systems for the processing of maintenance tickets 
• Assisting the MPM with the implementation of processes and systems. 
• Briefing and training of internal and external project stakeholders. 
• Advise the project stakeholders of any deviations from the planned activity. 
• Assisting the MPM collating & presenting client reporting. 
• Assisting the MPM with collating and presenting performance feedback to both internal and external project stakeholders. 
• Assisting the MPM with continuous improvement to processes and systems. 
• Assisting the MPM with the forecasting and order of stock inventory. 
• Communicating best practice and lessons learnt to internal project stakeholders. 
• Some client liaison and deputising during MPM Absence. 
• Collaboration with other team members to cover absence. 
• From time to time perform other tasks in line with business needs. 
Person Specification 
 
Knowledge 
• Knowledge of maintenance & on-line ticketing systems used to facility manage an estate of premises. 
• Knowledge and experience of a formal project management methodology 
• Knowledge of corporate or program management standards applicable to the project. 
 
Qualifications/Skills 
• Administration and organisation 
• Team working 
• Time management 
• Project planning ability 
• Ability to analyse data 
• Technical mind set (we will train on specifics) 
• Problem solving 
• Attention to detail 
• Communication 
• Negotiation 
• Conflict management 
• Microsoft Office including Word and Excel 
 
Experience 
• A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and skill to learn new programs quickly. 
• Experience of working on Retail Display Installation Projects and/or Programs where subcontracting of tasks to specialist providers is the main approach, would be beneficial. 
• Ability to speak French, German, Italian or Spanish would also be beneficial. 
 
Contact e-mail: applications@harveymcqueen.com 
Contact Tel No.: 01204 300 612 
 
Job Title: Project Manager 
Salary: £30,000 - £32,500 
Location: Trafford Park, Manchester 
Hours: 9:00am - 5:00pm 
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Nature and Scope 
 
Reporting directly to the Operations Director within the Tactical Division of the Project Management Office, the role is responsible for ensuring that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits. The Project Manager is also responsible for ensuring the project produces a result capable of achieving the benefits defined in the Business Case. 
 
Principle Accountabilities: (I.E. You are responsible for) 
 
• Display a clear understanding of the company's policies and vision and how Project Management contributes to these; 
• Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle. 
• Manage the production of the required products, taking responsibility for overall progress and use of resources and initiating corrective action where necessary 
Prepare the following baseline management products, in conjunction with any Project Assurance roles, and agree them with the Project Stakeholders 
Project Brief, including the Project Product Description 
Project Initiation Documentation (and its components) 
Stage/Exception Plans and their Product Descriptions 
Work Packages 
Implement the Configuration Management Strategy 
 
Prepare the following reports: 
 
Highlight Reports 
Issue Reports 
End Stage Reports 
Lessons Learned Reports 
Exception Reports 
End Project Report 
• Maintain the following records 
Issue Register 
Risk Register 
Daily Log 
Lessons Log 
• Liaise with Tactical and/or Contracts Management to ensure that work is neither overlooked nor duplicated by related projects 
• Liaise with any external suppliers or Account Managers 
• Lead and motivate the Project Management Team 
• Ensure that behavioural expectations of team members are established 
• Manage the information flows between the directing and delivering levels of the project 
• Establish and manage the project's procedures — risk management, issue and change control, configuration management, and communication 
• Establish and manage the project controls -monitoring and reporting 
• Authorise Work Packages 
• Advise the Project Stakeholders of any deviations from the plan 
• Ensure project personnel comply with the Configuration Management Strategy 
• Schedule configuration audits to check that the physical products are consistent with the Configuration Item Records and initiate any necessary corrective action. 
• Unless appointed to another person(s), perform the Team Manager role 
• Unless appointed to another person(s) (or Tactical and/or Contracts function), perform the Project Support role 
• From time to time perform other tasks when required. 
 
Person Specification 
 
Knowledge 
 
• Knowledge and experience of a formal project management methodology 
• Knowledge of corporate or program management standards applicable to the project 
 
Qualifications/Skills 
 
• Administration and organisation 
• People management 
• Time management 
• Project planning ability 
• Ability to analyse and present information 
• Problem solving 
• Attention to detail 
• Communication 
• Negotiation 
• Conflict management 
• Microsoft Office including Word and Excel 
 
Experience 
 
• A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and skill to learn new programs quickly. 
• Experience of working on Retail Display Installation Projects and/or Programs where Subcontracting of tasks to specialist providers is the main approach 
 
Contact e-mail: applications@harveymcqueen.com 
Contact Tel No.: 01204 300 612 
 
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