01204 300 612 
Human Resources 
Job Title: Reactive Maintanence Manager 
Salary:  
Location: Trafford Park, Manchester 
Hours: 9:00am to 5:00pm 
click here to read full description 
 
Harvey McQueen are extremely pleased to be looking for a 'Reactive Maintenance Manager' for a HUGE successful company based at Trafford Park, Manchester. 
 
The company is an award-winning retail display services company providing a range of services to support retail marketing activity throughout the UK, Europe, Middle East, India and Africa. 
 
Due to their continued growth, we are looking to recruit a talented Reactive Maintenance Manager who will head up our dedicated team to deliver international retail maintenance services. 
 
Nature and Scope: 
 
The role is responsible for handling on-demand maintenance services taking cases from issue diagnosis to on-site resolution within SLA; this will involve understanding the technicality of the display fault, identification of resolution and managing engineering visit and fulfilment services through to execution. 
This role reports directly into a Maintenance Program Manager (MPM) & works closely with a team of Maintenance Coordinators (MC). 
 
Principle Accountabilities: 
 
• Fixture technical diagnosis, problem solving and directing project stakeholders. 
• Liaison with internal warehouse team for spare parts fulfilment and logistics, advising on stock inventory and management. 
• Liaison with maintenance coordinator for instruction and management of store visit execution and reporting within client SLA. 
• Contract cost management 
• Utilising multiple IT systems for the processing of maintenance tickets 
• Assisting the MPM with the implementation of processes and systems. 
• Briefing and training of internal and external project stakeholders. 
• Advise the project stakeholders of any deviations from the planned activity. 
• Assisting the MPM collating & presenting client reporting. 
• Assisting the MPM with collating and presenting performance feedback to both internal and external project stakeholders. 
• Assisting the MPM with continuous improvement to processes and systems. 
• Assisting the MPM with the forecasting and order of stock inventory. 
• Communicating best practice and lessons learnt to internal project stakeholders. 
• Some client liaison and deputising during MPM Absence. 
• Collaboration with other team members to cover absence. 
• From time to time perform other tasks in line with business needs. 
Person Specification 
 
Knowledge 
• Knowledge of maintenance & on-line ticketing systems used to facility manage an estate of premises. 
• Knowledge and experience of a formal project management methodology 
• Knowledge of corporate or program management standards applicable to the project. 
 
Qualifications/Skills 
• Administration and organisation 
• Team working 
• Time management 
• Project planning ability 
• Ability to analyse data 
• Technical mind set (we will train on specifics) 
• Problem solving 
• Attention to detail 
• Communication 
• Negotiation 
• Conflict management 
• Microsoft Office including Word and Excel 
 
Experience 
• A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and skill to learn new programs quickly. 
• Experience of working on Retail Display Installation Projects and/or Programs where subcontracting of tasks to specialist providers is the main approach, would be beneficial. 
• Ability to speak French, German, Italian or Spanish would also be beneficial. 
 
For more information please contact Chloe Alice Louise Bootham at Harvey McQueen Recruitment. 
 
Contact e-mail: applications@harveymcqueen.com 
Contact Tel No.: 01204 300 612 
 
 
Job Title: 
Salary: 
Location: 
Hours: 
click here to read full description 
 
Job Description: 
Person Specification: 
Contact Name: 
Contact e mail: 
Contact Tel No.: 
 
Job Title: 
Salary: 
Location: 
Hours:  
click here to read full description 
 
Job Description: 
Person Specification: 
Contact Name: 
Contact e mail: 
Contact Tel No.: 
 
Job Title: 
Salary: 
Location: 
Hours:  
click here to read full description 
 
Job Description: 
Person Specification: 
Contact Name: 
Contact e mail: 
Contact Tel No.: 
 
Job Title: 
Salary: 
Location: 
Hours:  
click here to read full description 
 
Job Description: 
Person Specification: 
Contact Name: 
Contact e mail: 
Contact Tel No.: 
 
Designed and created by it'seeze
Our site uses cookies. For more information, see our cookie policy. ACCEPT COOKIES MANAGE SETTINGS