Nature and Scope 

 

The role is accountable and responsible for managing a team delivering long term contracts from conception to implementation; planning and implementing processes, maintaining systems, along with providing continuous service improvement and consistent client reporting. 

This role reports directly into the Contracts Head of Operations. 

 

Principle Accountabilities: 

 

• Lead and motivate a team of Reactive Maintenance Managers (RMM) and Maintenance Coordinators (MC). 

• Develop and coach all team members. 

• Review, monitor and improve current processes, IT systems and client reporting. 

• Implement new processes/IT systems for new clients or to drive effective team productivity. 

• Department budget control and contract cost management. 

• With team implement effective briefing and training for internal and external project stakeholders. 

• Advise the all project stakeholders of any deviations from the plan. 

• Produce and present periodic reporting for client detailing SLA performance, trend analysis, issue management and change control. 

• Produce and present periodic reporting for performance feedback to international partners. 

• Collate stock inventory data/forecasting and stock order for clients/manufacturers. 

• With team communicating best practice and lessons learnt to internal project stakeholders. 

• Liaison with Tactical, Contracts and Warehouse teams to ensure that work is neither overlooked nor duplicated by related projects. 

• Liaise with our Warehouse Team with regards to stock inventory management. 

• Direct client liaison, where contract is not allocated an Account Manager or cover for Account Manager Absence. 

• Coordinate activity to cover team member absence without affecting service delivery. 

• Unless appointed to another person(s), perform the Project Manager role. 

 

Person Specification 

 

Knowledge 

 

• Knowledge of maintenance & on-line ticketing systems used to facility manage an estate of premises. 

• Knowledge and experience of a formal project management methodology. 

• Knowledge of corporate or program management standards applicable to the project/contract. 

 

Qualifications/Skills 

 

• Administration and organisation 

• People management 

• Time management 

• Team working 

• Project planning ability 

• Ability to analyse and present information 

• Problem solving 

• Attention to detail 

• Communication 

• Negotiation 

• Conflict management 

• Ability to converse professionally with internal & external stakeholders 

• Microsoft Office including Word and Excel 

 

Experience 

 

• A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and skill to learn new programs quickly. 

• Experience of working on Retail Display Installation Projects and/or Programs where subcontracting of tasks to specialist providers is the main approach 

• Proven experience managing & leading a team of personnel. 

• Ability to speak French, German, Italian or Spanish would also be beneficial. 

 

Contact e-mail: applications@harveymcqueen.com 

Contact Tel No.: 01204 300 612