01204 300 612 
IT & Internet 
Job Title: Maintenance Program Manager 
Salary: £35,000 to £39,000 
Location: Trafford Park, Manchester 
Hours: 9:00am to 5:00pm 
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Nature and Scope 
 
The role is accountable and responsible for managing a team delivering long term contracts from conception to implementation; planning and implementing processes, maintaining systems, along with providing continuous service improvement and consistent client reporting. 
This role reports directly into the Contracts Head of Operations. 
 
Principle Accountabilities: 
 
• Lead and motivate a team of Reactive Maintenance Managers (RMM) and Maintenance Coordinators (MC). 
• Develop and coach all team members. 
• Review, monitor and improve current processes, IT systems and client reporting. 
• Implement new processes/IT systems for new clients or to drive effective team productivity. 
• Department budget control and contract cost management. 
• With team implement effective briefing and training for internal and external project stakeholders. 
• Advise the all project stakeholders of any deviations from the plan. 
• Produce and present periodic reporting for client detailing SLA performance, trend analysis, issue management and change control. 
• Produce and present periodic reporting for performance feedback to international partners. 
• Collate stock inventory data/forecasting and stock order for clients/manufacturers. 
• With team communicating best practice and lessons learnt to internal project stakeholders. 
• Liaison with Tactical, Contracts and Warehouse teams to ensure that work is neither overlooked nor duplicated by related projects. 
• Liaise with our Warehouse Team with regards to stock inventory management. 
• Direct client liaison, where contract is not allocated an Account Manager or cover for Account Manager Absence. 
• Coordinate activity to cover team member absence without affecting service delivery. 
• Unless appointed to another person(s), perform the Project Manager role. 
 
Person Specification 
 
Knowledge 
 
• Knowledge of maintenance & on-line ticketing systems used to facility manage an estate of premises. 
• Knowledge and experience of a formal project management methodology. 
• Knowledge of corporate or program management standards applicable to the project/contract. 
 
Qualifications/Skills 
 
• Administration and organisation 
• People management 
• Time management 
• Team working 
• Project planning ability 
• Ability to analyse and present information 
• Problem solving 
• Attention to detail 
• Communication 
• Negotiation 
• Conflict management 
• Ability to converse professionally with internal & external stakeholders 
• Microsoft Office including Word and Excel 
 
Experience 
 
• A high degree of computer literacy including advanced knowledge of the MS Office Suite and a willingness and skill to learn new programs quickly. 
• Experience of working on Retail Display Installation Projects and/or Programs where subcontracting of tasks to specialist providers is the main approach 
• Proven experience managing & leading a team of personnel. 
• Ability to speak French, German, Italian or Spanish would also be beneficial. 
 
Contact e-mail: applications@harveymcqueen.com 
Contact Tel No.: 01204 300 612 
 
 
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Job Title: 
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Job Description: 
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Job Title: 
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Job Description: 
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